Vimeo service supplies fasting, welcoming facilitate via our contact page 24 hours a day, Monday daily through monday evening (easterly your time). Top quality and venture users also have accessibility live chat assistance. For companies people and better, we also have minimal assistance during holidays and holiday breaks (find out more details below).
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You should be aware that Vimeo does not offer phone service for high quality minimizing schemes at this moment. We’ve organized all of our interactions this way to properly take care of multi-step technological problem solving as well as to establish cellphone owner comfort.
In spite of this, all of us carry out create contact service available for our Enterprise people with traditions reports. If you’ve got a business get with our company, you need to have acquired your own mobile PIN and manual for communicating with venture assistance via onboarding processes via e-mail. If you cannot place your very own cellphone PIN, get hold of your account boss to have it taken to a person.
First Answer Days
During the time you e-mail us, expect a first response within these timeframes, subject to the pub level. All instances come into U.S. Eastern unless if not mentioned.
- 24-hour service from mon until week at 5 p.m.
- First of all reply in couple of hours or decreased over these period
- Help during U.S. regular business hours (9 a.m. to 5 p.m. Eastern)
- 1st feedback in 4 many hours or a great deal less
- Typically within 3 business days
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Follow-up reply rate
Follow-up replies at times take more time. Circumstances from spending users often come top priority.
Specifically challenging problem could need to become reassigned to a help consultant. Our personal authorities will deal with the concern since quickly as you can, but which may account for to some instances, especially if your matter requires feedback from Vimeo programmers. You are invited to reply to any open situation to ask an update.
This site offers limited assistance around next U.S. vacations:
- New-year’s Morning (January 1)
- Martin Luther King Jr. Morning (One-third Sunday in January)
- Presidents Morning (One-third Saturday in March)
- Memorial Night (Previous Mon in-may)
- Juneteenth (Summer 19)
- Independency morning (concerning or around July 4)
- Work Time (Principal Saturday of Sep)
- Columbus Time (Second Monday of March)
- Thanksgiving retreat (last Wednesday / Thursday / weekend in November)
- Christmas time Eve through New Year’s (December 24 through January 2)
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